Wet seats, misbehaviour: Lufthansa fined Rs 55k for elderly couple's trauma

座椅潮湿，服务差：一对印度老年夫妇乘机体验太差，汉莎航空被罚5.5万卢比

CHENNAI: An elderly couple's traumatic experience aboard a 10-hour Lufthansa flight to Frankfurt, where they endured wet seats and drip water for a large part of the journey, has led to a Chennai court penalising the airline for deficient service. The ordeal extended beyond the flight, with delays and mishandling disrupting their journey and causing financial and emotional distress.

一对老夫妇在汉莎航空飞往法兰克福的航班上经历了10个小时的痛苦经历，在旅途的大部分时间里，他们忍受着湿漉漉的座位和不断地滴水。金奈法院以服务不足为由处罚了这家航空公司。这种折磨，加上航班延误，打乱了他们的旅程，给他们带来了经济和精神上的困扰。

Joju Dominic, 69, and his wife Jasmine, 65, had booked round-trip tickets from Chennai to Vancouver via Frankfurt for Rs 3.5 lakh. Their trouble began on June 12, 2023, when their Chennai-Frankfurt flight was delayed by 90 minutes for cleaning, leaving them waiting in the aerobridge.

69岁的Joju Dominic和他65岁的妻子Jasmine花35万卢比订了从金奈经法兰克福到温哥华的往返机票。他们的麻烦始于2023年6月12日，当时他们从金奈飞往法兰克福的航班因为清洁而延误了90分钟，让他们在登机桥上等着。

Upon boarding, they discovered their seats were soaked, with water drip from the overhead compartment. Joju claimed they received no help, and a cabin crew even threatened to deplane him when he complained. "The staff blamed the issue on Chennai's climate and suggested we use a blanket to deal with the drip water," he said. After prolonged inconvenience, they were offered alternative seats.

登机后，他们发现自己的座位湿透了，水从头顶的行李箱里滴下来。Joju声称他们没有得到任何帮助，当他抱怨时，一名机组人员甚至威胁要让他下飞机。他说：“工作人员把这个问题归咎于金奈的气候，并建议我们用毯子来处理滴水。”在长时间的不便之后，他们被安排了另一个座位。

At Frankfurt airport, delays and lack of priority assistance caused them to miss their connecting Air Canada flight to Vancouver. Following arguments with airline staff, they were eventually accommodated on a later flight, but the delay caused them to miss their scheduled ferry in Canada.

在法兰克福机场，延误和缺乏优先援助导致他们错过了加拿大航空公司飞往温哥华的转机航班。在与航空公司工作人员发生争执后，他们最终被安排乘坐下一班航班，但延误导致他们错过了在加拿大预定的渡轮。

The return journey was equally harrowing. Shortly after take-off, the aircraft reported a fuel leakage and returned to Frankfurt. At Frankfurt airport on Oct 3, 2023, the couple was directed to a service centre, where Joju alleged they were treated harshly. Despite their age, their request for accommodation till the rescheduled flight was initially denied. Later, they had to walk nearly 2km to reach the lodging as they were also denied pre-booked wheelchair assistance.

回程同样令人痛苦。起飞后不久，飞机报告燃油泄漏并返回法兰克福。2023年10月3日，在法兰克福机场，这对夫妇被带到一个服务中心，Joju称他们在那里受到了苛待。尽管他们年纪大了，但他们要求在改期航班前提供住宿的请求最初被拒绝了。后来，他们不得不步行近2公里才能到达住处，因为他们也被拒绝预订轮椅帮助。

Joju alleged inadequate meal provisions during the delay and said they ran out of essential medicines.

Joju声称在延误期间膳食供应不足，并说他们的基本药物已经用完了。

The couple sought Rs 3.5 lakh in compensation, equivalent to the cost of their tickets. The airline was ordered to pay Rs 55,000 for mental agony and legal costs. The commission said alternative arrangements were provided to the couple, which justified the limited compensation. Dissatisfied with the ruling, Joju has appealed to the state consumer commission, seeking higher compensation for their ordeal.

这对夫妇要求赔偿35万卢比，相当于他们的机票费用。该航空公司被要求支付5.5万卢比的精神痛苦和法律费用。委员会表示，已经为这对夫妇提供了其他安排，这证明了有限的赔偿是合理的。Joju对判决不满意，已经向国家消费者委员会提出上诉，为他们的痛苦经历寻求更高的赔偿。

印度时报读者的评论：

Ravi Bala

Lufthansa crew are hostile towards Indians - period. Why patronize Lufthansa, Qatar , emirates like arilines. I prefer Singapore any day of the week, and if not, Air India despite its low reputation. I atleast feel happy I gave my dollars to an Indian cause. Even a single day transit in germany is no fun. I am telling this as a german speaking Indian. Most tax drivers are pakis, and german people in general are rude and cold.

汉莎航空的机组人员对印度人怀有敌意。为什么要光顾汉莎航空、卡塔尔、阿联酋航空呢？我更喜欢新加坡航空，也喜欢印度航空，尽管它的声誉不太好。至少我很高兴把钱给了印度人。在德国，即使是过境一天也不好玩。我是一个说德语的印度人，大多数出租车司机都是巴基佬，而德国人一般都很粗鲁冷漠。

Nitin nitz

Lufthansa women crew are genetally extremely racist againt Indians..i prefer not to use this airline

汉莎航空的女乘务员对印度人极端种族歧视，我不会选这家航空公司

Milan Shah

Lufthansa would be least bothered by Indians complaints ,, will drag on case till Supreme Court as they have all resources to harrass Indians.. Racist to the core.. Avoid

汉莎航空不会被印度人的投诉所困扰，他们会把案子拖到最高法院，因为他们有资源，太种族主义了…避免乘坐汉莎。

Guest Login

Worst Airline, and Frankfurt is the worst airport. I will not even fly for free. Pathetic

最差的航空公司，法兰克福是最差的机场。免费我都不坐

Varun Pillai

INR 55k penalty is too low, if it was any Western country it would have been 10 times to this

5.5万卢比的罚款太低了，如果是西方国家，罚款应该是这个的10倍

badribhaiyajio

Good joju - @ least the publication of this news will give a jolt to airlines, if not the compensation. and folks- i am not booking lufthansa for my parents ever again ��

干得好，Joju 。至少这条新闻的发布会给航空公司带来麻烦，如果不是赔偿的话。朋友们，我再也不会为我的父母订汉莎航空的机票了

3 hou

My point is why is the consumer at receiving end in this case the passengers suffered in though they had paid for their tickets why are the courts not giving fair compensation to the passengers

在这个案件中，乘客却遭受了损失，尽管他们已经支付了机票，为什么法院没有给乘客公平的补偿？

Srinath Beldona

The fine should have been 100000 Euros.

应该罚10万欧元。

Raghuram Somasundara

Lufthansa in Bengaluru is Christened as Lateansa, as their flights to Frankfurt are regularly late causing us to do a marathon run in Frankfurt Airport to catch our connecting flights.,To add insult to injury, at Frankfurt Airport, you have a very hostile, unfriendly, customer care, Airport & immigration & Border Security, who say, they don't care , if we are to miss our connections.,It will be prudent to avoid Lufthansa & Frankfurt for International flights with onward connections

班加罗尔的汉莎航空公司被称为晚莎，因为他们飞往法兰克福的航班经常晚点，我们不得不在法兰克福机场狂奔才能赶上转机航班。雪上加霜的是，在法兰克福机场，服务人员、机场、移民和边境安全局都很不友好，他们说，即使我们错过了转机，他们也不在乎。谨慎的做法是避免搭乘汉莎航空和法兰克福航空的国际航班

Srinath Beldona

The fine should have been 20,000 Euros.

应该罚2万欧元

3 0 • Reply • Flag

Such incidents will never be highlighted by biased western media who only has a narrative to defame rising Indian Airlines....LH is known for their uncourteous, rude staff and poor customer handling skills.....

有偏见的西方媒体永远不会突出这类事件，他们只会诽谤崛起的印度航空....汉莎以粗鲁无礼的员工和糟糕的客户服务而闻名....

0 0 • Reply • Flag

Please never travel by German airlines.

请不要乘坐德国航空公司的航班。

Ramamathan

Lufthansa and for that matter many Europeans (not only Germans) are hostile on Indians. Our Indians should promote our own airlines to kill these highly overrated airlines. DGCA should stop them taking off from Indian soil if they don't abide by a court order in India.

汉莎航空和许多欧洲航空（不仅仅是德国的）对印度人怀有敌意。我们印度人应该推广自己的航空公司，扼杀这些被高估的航空公司。如果他们不遵守印度法院的命令，印度民航总局应该阻止他们从印度领土起飞。

0 1 • Reply • Flag

Try travelling by our Domestic Airlines

试试乘坐国内航空公司的航班

User

USE ONLY INDIAN AIRLINE / INDIGO ETC.. ATLEAST THEY TAKE CARE OF SENIOR CITIZENS

只乘坐印度航空公司或靛蓝航空等，至少他们照顾老年人

2 0 • Reply • Flag

YUP SURE,by making them wait in the sweltering heat on the tarmac, without any facilities

是的，当然，让他们在酷热的停机坪上等待，没有任何遮挡

Madhukar Barve

Our DGCA should take action on the basis of court order.

印度民航总局应该根据法院命令采取行动。

M D

Ban such airways, and only 55 thousand? This amount would have been huge in other countries.

禁止这样的航空公司，只赔5.5万？在其他国家赔偿数额可能是巨大的。

3 0 • Reply • Flag

What about the legal costs. 55000 is inadequate. should have received higher compensation.

那诉讼费呢？55000是不够的，应该得到更高的赔偿。

Vijay Kumar

Do not take Lufthansa. They have very bad behavior with Indian. Just do not use Lufthansa flight.

不要乘坐汉莎航空。他们对印度人的行为非常恶劣。切记不要乘坐汉莎航空的航班。

0 0 • Reply • Flag

Lufthansa is an unreliable airline. I had a horrible experience when they told us the flight is canceled after I arrived at the airport because of a strike by their staff in Germany. it went on for several and I had to reschedule my flight.

汉莎是一家不可靠的航空公司。我到达机场后，他们告诉我们航班取消了，因为他们在德国的员工罢工，这个经历太可怕了。遇到好几次，我不得不重新安排航班。

0 0 • Reply • Flag

Good for nothing verdict… delaying & dragging the case to such long period and ordering peanut compensation.. is there no value for elders and their mental trauma??

毫无意义的判决，案件拖这么长时间，赔偿这么一点点。老人精神创伤就赔这么点？？

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